For any questions prior or post booking please use the enquiry form or email us. We treat all enquiries with complete confidentiality.
To book, we ask you to complete this form. We will reply via email within 48 hours. In this message we will confirm the date and time for your experience. Once everything is agreed, we will send you a payment link to make a 20% deposit (or full payment if you choose). Once the payment is received, your booking is confirmed and details of everything else you need to know will be sent to you.
Please note: Full payment is due in cash at least 48 hours prior to your appointment to ensure that the full payment has cleared.
Please write to us via email, WhatsApp or via our enquiry form if you need to cancel your booking. For our learning, it would be helpful to understand why. If you wish to re-book, please offer us some dates and we will respond to you within 48 hours. For no shows, we require the full payment. This is because the venue, staff and time have all been allocated. If payment and communications are not valued, then further bookings will be compromised. In this instance, we ask for a telephone conversation to decide how we move forward.
All cancellations lose the 20% deposit unless a replacement experience is re-booked immediately. If, for any reason, we have to cancel you, we will offer you an alternative date as near to the original as possible or refund you in full if we cannot agree a new appointment.
Please remember that it is very normal to feel some apprehension before going ahead with something new and this can trigger feelings of vulnerability. We understand this, you’ll be held and safe with us and each step of the way you have choice, freedom and love. Don’t cancel because the fear gremlin has a bigger voice than your heart! This is the start of something very special.
We understand that life can sometimes change our plans. We also know that we can only run events if we have commitments to cover costs. Let's try and help each other with regards to this. If you cancel within 48 hours of your booking, you may lose your payment (if we cannot fill your spot) but you will be offered a discretionary discount for the next Sensitivita event that you want to attend.
We are based in Spain on the Madrid timezone. Please be aware of the value in having a few days to settle after travel prior to your experience with us. We have found this to be a really beneficial thing.
Please do not call us via WhatsApp. If you wish to speak to us or take us up on the free 20-minute phone call, we will contact you after having received your enquiry form to set up a time to talk. Please note, these calls are for those that are serious about booking experiences with us and seeking further information or wishing to discuss a sensitive matter.
The venue is private and safe, cleaned using non-toxic products.
Therapists are clean and well-presented at all times.
All team members are fully committed to the confidentiality policy and adhere to strict criteria for client privacy and protection.
No photos, filming or recording is to take place without prior written consent from the team and client/s.
No recording devices or mobile phones are allowed to be switched on during an experience unless prior consent is given.
The client must adhere to the preparation requirements prior to an experience (we send this information to you after receiving payment).
The client must communicate any sensitive issues or potential areas of concern prior to any experience.
The client must fill out the Health & Safety questionnaire as preparation for an amazing experience; we send this to you after payment.
The therapist has the right to stop any experience if the client has arrived under the influence of drugs and/or alcohol.
The client has the right to stop any experience if they feel uncomfortable at any time.
It is our commitment to make all appointments as private as possible with minimal contact with other team members or staff that may be on the premises at the time of your appointment.
All clients who wish to use a pseudo name for their experience, must provide their actual legal name when completing the Health & Safety form. We have a duty of care to our team and to your health in any emergency situation.
We are used to working with people that have a public profile and we offer complete assurance that the identity of all clients is kept strictly private and confidential.
Anyone wanting Sensitivita to visit them needs to apply through the ‘Bespoke You’ option and follow our direction.
We use Facebook and Instagram to communicate a lot of helpful information.
If you are buying a gift card – please indicate this in your booking or enquiry message.
